Refund policy

Overview

We stand behind the quality of every product we offer.

Because skincare is a personal care product, our return policy is designed to balance customer satisfaction with hygiene and product safety.

If something isn't right with your order, we're here to help.

Returns

Unopened Products

We accept returns of unopened and unused products within 30 days of delivery.

To be eligible for a return, products must:

Be unopened and unused
Be returned in their original packaging
Be in resalable condition
Have a return request submitted within 30 days of delivery

Once your return is approved, we'll provide instructions for returning your item.

Unless the return is due to our error or a damaged product, customers are responsible for return shipping costs.

Opened Products

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.

If your product qualifies under a damage or defect claim, we generally won't require it to be returned before issuing a replacement or refund.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us resolve your claim quickly, please include:

Your order number
A brief description of the issue
Clear photos showing the product and any damage or defect

Examples include:

Leaking product
Broken or cracked packaging
A defective pump or dispenser
Incorrect item received
Missing item from your order

Once reviewed, we'll determine the most appropriate resolution, which may include a replacement or refund.

Natural variations in color, texture, or scent may occur and are not considered product defects.

Personal Skin Reactions

Every person's skin is unique.

Although our products are formulated using thoughtfully selected ingredients and manufactured to high quality standards, individual skin sensitivities and allergic reactions can occur.

If you experience irritation or an allergic reaction, discontinue use immediately and contact us.

We'll review each situation individually and work with you to determine an appropriate resolution.

Refunds or returns cannot be approved solely because a product wasn't the right fit for your skin or did not meet personal expectations.

Refunds

If a refund is approved:

Refunds are issued to your original payment method.
Please allow up to 10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the issue was caused by our error.